At Trexolux LLC, we are committed to delivering your vehicle parts and accessories quickly and safely. Please review our shipping policy below for details on how we process and ship your orders.

Order Processing

All orders placed with Trexolux LLC are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Destinations

Trexolux LLC currently ships to addresses within the United States only. We do not offer international shipping at this time.

Shipping Methods and Delivery Estimates

We are pleased to offer free Standard Shipping on all orders, with no minimum purchase required. Your total cart value is eligible for free shipping.

  • Standard Shipping:
    • Cost: Free
    • Estimated Delivery Time: 3-7 business days (after processing)

Please note that estimated delivery times are calculated from the date your order ships, not the date it is placed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email from Trexolux LLC that includes a tracking number. You can use this number to track your order’s journey on the respective carrier’s website.

Shipping Delays & Issues

While we strive to ensure timely delivery, Trexolux LLC is not responsible for delays caused by the shipping carrier, adverse weather conditions, natural disasters, or other unforeseen circumstances outside of our control. If you experience a significant delay in receiving your order, please contact us for assistance.

Damaged or Lost Packages

  • Damaged Items: If you receive your order and discover that an item is damaged, please contact us immediately at support@trexolux.com with photos of the damage to both the product and packaging. We will work with you to resolve the issue promptly.
  • Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please check with neighbors and your local post office. If you still cannot locate it, contact Trexolux LLC promptly for assistance. We may initiate an investigation with the shipping carrier.

Contact Information

For any questions regarding your order or our shipping policy, please do not hesitate to contact Trexolux LLC:

  • Company Name: Trexolux LLC
  • Website: https://trexolux.com
  • Email: support@trexolux.com
  • Phone: +1 (334) 644-3932
  • Address: 513 E Maxwell St, Lexington, kY 40502, US
  • Customer Service Hours: Monday-Friday 9AM-5PM EST