GDPR Compliance Statement

Trexolux LLC is committed to protecting your privacy and ensuring transparency in how we handle your personal data. While we are a US-based company primarily serving customers within the United States, we recognize and respect the principles of the General Data Protection Regulation (GDPR) for individuals residing in the European Union (EU) or European Economic Area (EEA) who may interact with our website, https://trexolux.com. This comprehensive statement outlines our practices concerning data collection, usage, and your rights, and also details our operational policies for shopping with us, ensuring compliance with Google Merchant Center, Google Shopping, and local e-commerce regulations.

1. Who We Are

Company Name: Trexolux LLC
Website: https://trexolux.com
Address: 513 E Maxwell St, Lexington, kY 40502, US
Contact Email: support@trexolux.com
Contact Phone: +1 (334) 644-3932
Customer Service Hours: Monday-Friday 9AM-5PM EST

2. Data We Collect and Why

We collect various types of information to provide and improve our services, particularly for products in the Vehicles & Parts > Vehicle Parts & Accessories > Car & Truck Parts > Car & Truck Interior Accessories > Car & Truck Child Safety Seats niche.

Personal Identification Information: This includes your name, shipping address, billing address, email address, and phone number.
- Purpose: To process and fulfill your orders, communicate order updates, provide customer support, and manage returns.
- Legal Basis: This processing is necessary for the performance of a contract (your purchase from us) and for our legitimate interest in providing efficient customer service.
Payment Information: We collect details necessary to complete your transactions, such as credit/debit card numbers.
- Purpose: To securely process your payments for purchases.
- Legal Basis: Necessary for the performance of a contract. Please note that Trexolux LLC does not store full payment card details on our servers; this information is processed directly and securely by our trusted third-party payment gateways.
Technical Data: This may include your IP address, browser type, device information, and website usage data (e.g., pages visited, time spent on site, referring URLs).
- Purpose: To ensure our website functions correctly, enhance your browsing experience, prevent fraudulent activities, and analyze website performance for continuous improvement.
- Legal Basis: Our legitimate interest in maintaining a secure, functional, and user-friendly online store.

3. How We Use Your Data

The data we collect is used primarily for the following purposes:

Order Fulfillment: To process, package, and ship your purchases of Car & Truck Child Safety Seats and other vehicle accessories.
Customer Support: To respond to your inquiries, concerns, requests, and to facilitate returns or exchanges.
Website Improvement: To understand how our customers use our website, allowing us to enhance its functionality, content, and user experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We share your data only when it is essential to fulfill your order or operate our business effectively. We do not sell your personal data.

Payment Processors: Your payment information is shared with secure third-party payment processors (e.g., for Credit/Debit Cards like Visa, Mastercard, American Express) to complete your transactions.
Shipping Carriers: Your name, address, and phone number are shared with shipping companies to ensure the successful delivery of your orders.
Service Providers: We may use other service providers for functions like website hosting, analytics, and customer communication tools. We ensure these partners are also committed to data protection and operate under strict confidentiality agreements.

5. Data Security

Trexolux LLC implements robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our website, operating on the WooCommerce platform, uses industry-standard secure technologies like SSL (Secure Socket Layer) to encrypt data during transmission.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this statement, typically for the duration of our customer relationship and for a reasonable period thereafter to comply with our legal, accounting, or reporting obligations.

If you are an individual residing in the EU or EEA, you have specific rights concerning your personal data under the GDPR:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: You can request that we limit the processing of your personal data under certain conditions.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another data controller.
Right to Object: You can object to our processing of your personal data under certain conditions.
Right to Withdraw Consent: If our processing is based on your consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe your rights have been violated.

To exercise any of these rights, please contact us using the contact information provided in Section 15. We will respond to your request within the timeframe required by GDPR.

8. International Data Transfers

Trexolux LLC is based in the United States. If you are an EU/EEA resident, your personal data will be transferred to and processed in the US. The US does not currently have an adequacy decision from the European Commission. However, we ensure that your data is protected by implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission, and by relying on your explicit consent for specific transfers where appropriate.

9. Cookies and Tracking Technologies

Our website, https://trexolux.com, uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and understand how visitors interact with our site. You can manage your cookie preferences through your browser settings to accept or refuse cookies.

10. Accepted Payment Methods (Terms of Sale)

For your convenience and security, Trexolux LLC accepts the following payment methods for purchases made on https://trexolux.com:

Credit/Debit Cards: Visa, Mastercard, American Express.

All payments are processed securely through our WooCommerce platform’s integrated payment gateways.

11. Shipping Policy

Order Processing Time: Orders for Car & Truck Child Safety Seats and other items are typically processed within 1-2 business days.
Shipping Region: Trexolux LLC ships exclusively within the United States. We do not offer international shipping.
Shipping Rates & Times: We offer Standard Shipping (3-7 business days) at no cost.
Free Shipping Threshold: Free Standard Shipping is provided on all orders, with a threshold of $0.

12. Return & Refund Policy

We want you to be completely satisfied with your purchase from Trexolux LLC.

Return Window: You have 30 days from the date of delivery to initiate a return.
Return Condition: Items must be returned in their original condition, unused, and in their original packaging, suitable for resale.
Return Shipping Cost: Trexolux LLC will provide a prepaid return label for your convenience, covering the cost of return shipping.
Restocking Fee: We do not charge any restocking fees for eligible returns.
How to Initiate a Return: To initiate a return, please contact our customer service team at support@trexolux.com or call us at +1 (334) 644-3932 during our customer service hours (Monday-Friday 9AM-5PM EST) to obtain a prepaid return label and detailed instructions.
Refund Process: Once your return is received and inspected to ensure it meets our return criteria, we will process your refund to your original payment method within a reasonable timeframe.

13. General Terms & Conditions (Overview)

By using our website https://trexolux.com and purchasing products from Trexolux LLC, you agree to these general terms:

Accuracy of Information: We strive to ensure that all information, including product descriptions and pricing, on our site is accurate and up-to-date. However, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Intellectual Property: All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Trexolux LLC or its content suppliers and is protected by US and international copyright and intellectual property laws. Unauthorized use is prohibited.
Limitation of Liability: Trexolux LLC shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the Commonwealth of Kentucky, US, without regard to its conflict of law principles.

We may update this GDPR Compliance Statement from time to time to reflect changes in our data processing practices, operational policies, or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new statement on our website. Your continued use of the website after such modifications will constitute your acknowledgment of the modified statement and agreement to abide and be bound by the modified statement.

15. Contact Us

For any questions regarding this GDPR Compliance Statement, your privacy, or our operational policies, please do not hesitate to contact us:

Company Name: Trexolux LLC
Email: support@trexolux.com
Phone: +1 (334) 644-3932
Address: 513 E Maxwell St, Lexington, kY 40502, US
Customer Service Hours: Monday-Friday 9AM-5PM EST